When you subscribe to the Platform, update your account details, provide your billing information, provide your emergency contact information, or otherwise use our services, we may ask you for personally identifiable information (“Personal Information”) Personal Information that can be used to contact or identify you and may include, but is not limited to, your name, email, phone number, address, and credit card information. We may use Personal Information, either by itself or together with other information, for the following purposes:
We may ask you various questions about you and your needs. (“Profile Information”). This information is shared with Providers who use our Platform. We may use Profile Information, either by itself or in combination with other information, for the following purposes:
When you use the Platform, our servers or the servers of third-party services automatically record information that your browser sends (“Log Data). This Log Data may include, but is not limited to, information related to your computer, Internet Protocol (“IP”) address, the pages you visit, the time spent on those pages, the actions you take, and other statistics. We may use this information, either by itself or together with other information, for the following purposes:
While using the Platform, you and a Provider would likely write or say things via text-based communication (such as messaging), verbal communication, or video communication, either internally or with each other (collectively “Session Content”). Session Content is shared with the Provider(s) working with you. Session Content may be used, by itself, or in conjunction with other information, for the following purposes:
Please note that all communications transmitted through the Platform may be recorded or monitored for quality assurance and training purposes and become part of your file and records.
We would be using various publicly available tools and information-sharing resources, such as (but not limited to) a blog, a Facebook page, a Twitter account, a Google Plus account, and others (collectively "Social and General Information Tools") . Any information you provide or share using social and general information tools can be read, accessed, collected, and used by others.
Online identity theft and account hacking, including the practice now known as "phishing," are of great concern. You should always be suspicious when you are asked for your account information and you should always make sure you do it on our secure system. We will never ask for your login information, or your credit card information, in an unsolicited or unsecured communication (email, phone, or otherwise).
We may share aggregated information that does not include personal information with third parties for any purpose, including, but not limited to industry analysis, research, business transactions, and public relations.
We may sell or transfer some or all of our assets, including your personal information, in connection with a merger, acquisition, consolidation, joint venture, reorganization, or sale of assets. Such transactions would be covered by a confidentiality agreement.
We may contract with third-party companies and individuals to facilitate our Platform, perform certain tasks related to it or provide auditing, legal, operational, or other services for us. These tasks include but are not limited to, customer service, technical maintenance, monitoring, administration, and email communication, database administration, billing and payment processing, reporting, and analysis. When necessary, we may disclose information, including personal information, to such third parties, but we will try to limit the personal information disclosed to the minimum necessary to perform their task.
We do not collect or solicit information from anyone under the age of 13 or knowingly allow such persons to become our users. The Platform is not directed to and is not intended for use by children under the age of 13. If you know that we have collected personal information from a child under the age of 13, please let us know by contacting us and we will delete such information.
We also do not allow children under 18 years of age to use the Platform without the consent, authorization, and presence of parents.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information, including personal information, to the government or law enforcement officials or individuals as we, in our sole discretion, deem necessary or appropriate to respond to claims and legal processes (including, but not limited, to subpoenas), protect our property and rights or a third party, protect the safety of the public or any person, or prevent or stop activity that we may consider to pose a risk of being any illegal, immoral or legally actionable activity. We may disclose information, including personal information, to take precautions against liability. You should also be aware that Providers may be required to disclose information to law enforcement or other authorities in order to carry out their professional and legal responsibilities. Specifically and without limitation, you should be aware that mental health professionals are required by law to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult, (b) potentially suicidal serious, (c) threat of harm to another person, (d) court-ordered presentation of treatment.
You can review, update, correct or delete the personal information in your account by contacting us or by editing it online. If you would like us to delete your personal information or any other information from our system, please contact us with such a request. We will use commercially reasonable efforts to comply with your request. However, we may retain an archived copy of your records as required by law for legitimate business purposes or record-keeping purposes. There may also be residual information that will remain within our databases and other records, including, without limitation, some data that may still be archived and stored offline. We are not responsible for removing information from third parties with whom we have already lawfully shared personal information about you.
Last updated: July 4, 2020
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